Privacy Policy

Information We Collect

We may collect information you provide directly to us, including:

• Name
• Phone number
• Email address
• Service location or ZIP code
• Boat and engine information
• Engine horsepower, model, year, hours, and service history
• Requested service
• Appointment and scheduling details
• Messages, photos, and other information you choose to provide
• Records related to quotes, invoices, payments, and completed service

Payment information may be processed by third-party payment providers. Outboard Pit Crew does not need to store complete payment-card information.

Website and advertising information

When you use our website, we and our service providers may collect limited technical and usage information such as your IP address, browser, device type, referring website, pages viewed, website activity, cookies, advertising identifiers, and campaign or referral information such as UTM parameters.

How We Use Information

We may use information to:

• Respond to service requests and questions.
• Determine whether a requested job fits our service scope.
• Prepare quotes and confirm pricing.
• Schedule and manage service appointments.
• Perform and document maintenance.
• Create and maintain service records.
• Send appointment confirmations, reminders, service updates, payment requests, and maintenance reminders when permitted.
• Process payments and maintain business records.
• Measure advertising and website performance.
• Improve our website, customer experience, services, and operations.
• Prevent fraud, misuse, or security problems.
• Comply with legal, regulatory, insurance, accounting, and safety obligations.

How We Share Information

We may provide information to service providers that help us operate our business, such as website hosting, customer relationship management, communications, payment processing, analytics, advertising measurement, accounting, insurance, and customer-support providers. Information is provided only as reasonably necessary for those services.

We may also disclose information when required by law, when reasonably necessary to protect our customers, employees, property, or legal rights, or in connection with a legitimate business transaction.

We do not sell customer contact information or service-request information as leads.

Cookies, Analytics, and Advertising

Our website and service providers may use cookies, pixels, tags, or similar technology for website functionality, security, analytics, and advertising measurement.

These tools may help us understand how people find and use the website, measure whether advertising leads to service requests, and improve our marketing. You can control many cookies through your browser settings.

Data Retention and Security

We keep information for as long as reasonably necessary to provide services, maintain maintenance history and business records, demonstrate consent where required, comply with legal or accounting obligations, resolve disputes, and protect our business and customers.

We use reasonable administrative and technical safeguards designed to protect information. No website, communication method, or storage system can be guaranteed to be completely secure.

Your Choices

You may contact us to request access, correction, or deletion of personal information where applicable.

For text messages, reply STOP to opt out and HELP for assistance.

Choosing not to receive text messages does not prevent you from requesting or purchasing Outboard Pit Crew services.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version and its updated date will be posted on this page.